Returns & Exchanges

At Kizik, we want you to love your hands-free shoes, which is why we offer a 30-day return and exchange window for all unworn footwear in its original packaging. If your fit isn't perfect, we'll provide a prepaid shipping label to make the process completely seamless.

1

Start Your Request

Visit our online returns portal and enter your order number and zip code to locate your purchase.

2

Select Items

Choose the specific shoes you wish to return or exchange and indicate the reason for the request.

3

Print & Pack

Download your prepaid shipping label, secure the unworn shoes in their original box, and attach the label to the outside.

4

Ship & Refund

Drop your package off at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing